Privacy Policy

Last Updated: 13/02/2024

1. Introduction
Welcome to ONEFLOR (“we,” “us,” or “our”). This Privacy Policy is designed to inform you about the types of personal information we collect, how we use it, and your choices regarding that information. By using our website or services, you consent to the practices outlined in this policy.

2. Why We Collect Data

We collect and process your personal data based on our legitimate interests as a business, ensuring that we can provide you with the best possible products, services, and experiences. Our data collection practices are designed to support the following purposes:
a. Service Improvement: We may analyze data to improve our products and services, ensuring that they meet your needs and preferences more effectively.
b. Customer Support: Your data allows us to provide efficient customer support, respond to inquiries, and address any issues or concerns you may have.
c. Marketing and Promotions: We may use your data to send you marketing communications, promotions, and offers that we believe may be of interest to you, based on your previous interactions with us and your preferences.
d. Security and Fraud Prevention: Data collection helps us maintain the security of our systems, protect against fraud, and ensure the safety of our customers and users.
e. Legal Compliance: We collect and process data as necessary to comply with legal and regulatory requirements, including tax and financial regulations, and to fulfill our contractual obligations.
We are committed to balancing our legitimate interests with your privacy rights and ensuring that your personal data is used responsibly and ethically. If you have any questions or concerns about our data collection practices, please contact us using the details provided in this Privacy Policy.

3. Information We Collect
a. Personal Information: We may collect personally identifiable information, such as your name, email address, and any other information you voluntarily provide to us.

b. Non-Personal Information: We may also collect non-personal information, such as browser type, operating system, and aggregate demographic information.

4. How We Use Your Information
a. Personal Information: We may use your personal information for purposes such (processing orders, providing customer service, sending newsletters).

b. Non-Personal Information: We use non-personal information to analyze trends, administer the site, track user movements, and gather demographic information for aggregate use.

5. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. For more information read the cookie policy on our website.

6. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as set forth in this policy.

7. Third-Party Links
Our website may contain links to third-party websites. We have no control over the content or privacy practices of these sites and are not responsible for their content or privacy policies.

8. Security
We implement security measures to protect the confidentiality of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Your Choices
You can choose not to provide certain information, but this may limit your ability to use certain features of our website. You can also unsubscribe from marketing communications.

10. Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us.

11. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date.

12. Your data protection rights
Under data protection law, you have rights including:
a. Your right of access – You have the right to ask us for copies of your personal information.
b. Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
c. Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. See more details in ‘right to erasure’.
d. Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
e. Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
f. Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at e.reyns “at” oneflor-europe.com if you wish to make a request.

13. Right to Erasure (Right to be Forgotten)
You have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing. This right is also known as the “right to erasure” or “right to be forgotten.” You can make such a request at any time by contacting us using the contact details provided in this privacy policy. We will respond to your request within 30 days and, if applicable, proceed with the erasure of your personal data, subject to any legal obligations or exceptions to this right.

14. Data Retention
We retain business contact information and other B2B data for as long as necessary to fulfill the purposes for which it was collected, including but not limited to managing business relationships, providing services, and complying with legal obligations. The specific retention periods for B2B data may vary depending on the nature of the data and the purposes for which it is processed. We regularly review our data retention practices to ensure that personal data is not kept for longer than necessary. Upon expiry of the applicable retention periods, we will securely delete or anonymize the data in accordance with our data retention policies, unless there is a legitimate reason for retaining it further, such as for legal, accounting, or compliance purposes. If you have any questions about our data retention practices or wish to request the deletion of your B2B data, please contact us using the details provided in this privacy policy.

15. Contact Us
If you have any questions about our Privacy Policy, please contact us at contact@oneflor-europe.com